Effective Date: 14th may 2025

Welcome to www.silkserene.com. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from Silk & Serene Garments Trading L.L.C, a company registered in Dubai, UAE.

By accessing our site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Company Information

Silk & Serene Garments Trading L.L.C
Office No. 1801-62, Nekat Celik Mall, Business Bay, Dubai, UAE
Phone: +971-52-7861288
Email: support@silkserene.com
Website: www.silkserene.com

2. Eligibility

To use our website and make purchases, you must be at least 18 years of age or under the supervision of a parent or legal guardian.

3. Product Information

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However, we reserve the right to correct any errors or inaccuracies and to update information at any time without prior notice.

Colors and appearance may vary slightly due to device screen settings.

4. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to cancel any order at our discretion.

We accept payments via secure online gateways, supporting major credit/debit cards and other regional payment methods.

Prices are listed in AED (UAE Dirham) and may be converted to your local currency at checkout, where applicable.

5. Shipping and Delivery

We offer standard and express delivery within the UAE and internationally. Delivery times may vary based on location and shipping method.

Shipping fees and estimated delivery timelines are provided at checkout. We are not responsible for delays caused by customs or force majeure events.

6. Returns and Exchanges

Please refer to our Return & Refund Policy for full details. Generally:

• Items must be returned within 14 days.

• Items must be unworn, unused, and in original packaging.

• Certain items such as undergarments and sale items are non-returnable.

7. Intellectual Property

All content on our website—including text, images, logos, product designs, and graphics—is the intellectual property of Silk & Serene or its licensors. Reproduction, distribution, or unauthorized use is strictly prohibited.

8. Privacy and Data Protection

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your data in accordance with applicable laws including GDPR and CCPA.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or purchase of our products. Our liability is limited to the value of the goods purchased.

10. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Dubai courts.

11. Modifications

We may update these Terms at any time. Changes will be posted on this page and effective immediately upon publication. Continued use of our services constitutes acceptance of the modified Terms.

12. Contact Us

For any questions or concerns regarding these Terms, please contact:

Silk & Serene Garments Trading L.L.C
Email: support@silkserene.com
Phone: +971-52-7861288